الشحن

Introduction

Welcome to TATAS - Tahrir Center For Trade & Service, your trusted provider of professional audio, visual, and communication solutions through tataspro.com. This Shipping Policy explains how orders placed on our website are processed, shipped, and delivered within Egypt and, where available, internationally.tataspro+1

Shipping Coverage

  • We currently ship to all governorates within the Arab Republic of Egypt through selected logistics and courier partners.lateshipment

  • International shipping may be available for certain products and destinations, subject to product specifications and local regulations, and must be confirmed with our sales team before order completion.iubenda+1

Order Processing Time

  • Standard orders are typically processed within 1–3 business days after payment confirmation, excluding weekends, official holidays, and periods of unusually high order volume.lateshipment+1

  • For project-based orders, large systems, or items that are not in stock, an estimated processing and dispatch time will be communicated to you before confirming your order.lateshipment

Shipping Time and Costs

  • Estimated delivery time within Cairo and Giza is usually 1–5 business days from the date the shipment is handed over to the courier, while other governorates may require approximately 3–7 business days depending on the area and courier service.lateshipment

  • Shipping costs vary based on delivery address, total weight and volume of the products, and the nature of the shipment (e.g., sensitive equipment, heavy devices), and are displayed at checkout before you confirm your order.clickpost+1

Couriers and Shipment Tracking

  • TATAS works with reputable local and international shipping partners to ensure safe and reliable delivery of your products, and the chosen courier may differ from one order to another depending on product type and delivery location.lateshipment

  • Once your order has been dispatched, you may receive a tracking number (where available) via email or message, which you can use to monitor the status of your shipment on the courier’s website.iubenda

Receiving and Inspecting Your Order

  • Upon delivery, you are required to check the outer packaging and the number of parcels in the presence of the courier before signing the delivery receipt; if you notice any visible damage to the packaging, you may refuse the shipment and request the courier to record your remarks, then contact our customer support immediately.usercentrics+1

  • If, after accepting the shipment, you discover internal damage or missing items, you must notify our customer support within 24–48 hours from the delivery date and provide clear photos of the packaging, products, and invoice so that we can investigate and assist you.usercentrics

Failed Delivery or Delays

  • If delivery fails due to incorrect or incomplete address details, repeated inability to reach you, or refusal to receive the shipment without valid reason, the order may be returned to TATAS and you may be charged for any additional re-delivery or return shipping fees.iubenda+1

  • TATAS is not liable for delays caused by events beyond reasonable control such as severe weather conditions, road closures, strikes, customs delays, or operational delays from the courier; however, we will support you in following up with the shipping partner to resolve such issues where possible.fedex+1

Large Orders and Project Shipments

  • For large-scale projects, integrated systems, or bulk orders, special shipping arrangements may be applied, including split shipments, staged deliveries, or direct delivery to project sites, as specified in the quotation or supply contract.egypt-business+1

  • In such cases, the exact shipping terms, responsibilities, and on-site handling or installation arrangements will be agreed and documented separately in the project proposal or contract.lateshipment

Customs Duties and Taxes (International Shipping)

  • For international orders, additional customs duties, import taxes, clearance fees, or other charges may be imposed by the destination country’s authorities; unless otherwise agreed in writing, these costs are the responsibility of the customer.dhl+1

  • It is the customer’s responsibility to ensure that the ordered products comply with any import regulations, certifications, or restrictions applicable in the destination country before placing an order.dhl

Changes to This Shipping Policy

  • TATAS reserves the right to update or amend this Shipping Policy at any time to reflect operational, legal, or regulatory changes, and the latest version published on tataspro.com will always apply to new orders.usercentrics+1

  • Customers are encouraged to review this page periodically before placing new orders to stay informed of any updates.usercentrics

Customer Support and Contact Details

For any questions about shipping, delivery times, tracking, or special arrangements, please contact our customer support team:

  • Phone: As listed on the “Contact Us” page on our website.tataspro

  • Email: tatas@tataspro.com

  • Contact form: Available on the TATAS “Contact Us” page at tataspro.com.tataspro